FAQs
What is Waste Connections holiday schedule?
Our Office is Closed on these Major Holidays and if your service falls on the holiday your collection
will be delayed by one day.
• Thanksgiving Day
• Christmas Day
• New Years's Day
• Memorial Day
• July 4th
• Labor Day
What do I do when there is inclement weather?
Waste Connections of Iowa is committed to providing the best possible service for all customers. If
weather or road conditions prevent service in your area, please be advised our drivers will do their best
to provide you with the service you have subscribed to. Please be mindful the day your service is provided
may be delayed until road conditions are safe. We recognize the inconvenience faced by customers when there
is a weather service delay. We appreciate your understanding as we strive to assure that our customers,
neighbors, and employees are safe when conditions are hazardous.
Please check our web page or call Customer Service at 515.265.7374 for updates and instructions
for set out.
When should I set my garbage out for collection?
Please have your trash out by 6:00 AM on your collection day. If you are a rural customer we ask that
you place your trash at the curb the night before your collection day.
If I go on vacation can I stop my account?
Vacation credit is given if you are gone for two consecutive weeks are more. Please contact us
before leaving so that we can adjust your account and notify the drivers.
If my garbage is missed what do I do?
Please let us know immediately so we are aware. If we are not contacted, we do not know you have been
missed. (Return trip fee may apply)
If I am a business can I recycle more than just cardboard?
Yes, please ask Customer Service about our Cardboard Plus program that allows you to recycle plastics,
metal and mixed waste paper along with your cardboard. See our Commercial Recycling page for
more information.
Does Waste Connections offer yard debris service?
Yes, please contact our Customer Service Department at 515.265.7374 or
olpdesmoines@wasteconnections.com for availability
and rates.
Can I pay my bill online?
Yes, using our web site you can view and pay your statements online. Go back to the home page and click
online bill pay to sign up.
Do I have to use Waste Connections Online Bill Pay to view my statements online?
No, you don't need to add your payment information to view online statements, or sign up for paperless
billing. Just leave your payment information blank when signing up for an online account.
Need Help? Contact customer service at olpdesmoines@wasteconnections.com
or call 515.265.7374.